FAQ

Does Beiqin hold international certifications? Are your products compliant with global market standards?

Yes, we are certified under CE (EU Certification) and ISO 13485 (Medical Device Quality Management System), ensuring compliance with safety and quality standards in the EU, North America, and Asia-Pacific regions. Our facility utilizes PA65-compliant (California Safe Materials Standard) eco-friendly materials to safeguard user health.

Do you support OEM/ODM customization? What is the development timeline?

We provide end-to-end OEM/ODM services, supported by a 130+ member engineering team specializing in design, material selection, and mass production.  

- Prototyping: Functional samples delivered within 3 business days.  

- Bulk Production: Customized orders completed in 7 days, with flexible Minimum Order Quantity (MOQ) terms.  

- IP Collaboration: Shareable patents for aluminum/carbon fiber lightweighting technologies to accelerate time-to-market.

How do you ensure on-time delivery for large-scale orders?

Leveraging our 20,000㎡ digitalized factory and 180,000-unit strategic inventory, we guarantee:  

- Global Distribution: Leveraging a strategically deployed network of warehouses within China and a high-efficiency logistics infrastructure, we guarantee a 12-hour emergency response window for priority markets (e.g., EU, North America), ensuring rapid dispatch of urgent orders.  

- Smart Production Scheduling: 60+ automated machines enable a daily output of 6,000+ units with seamless product line switching.  

- Logistics cooperation: Provide door-to-door customs clearance services through cooperation with logistics companies such as DHL and FedEx.

Are your materials safe for long-term care scenarios?

All products are manufactured with medical-grade materials:  

- Non-Toxic Compliance: PA65-certified, flame-retardant, antimicrobial, and skin-friendly.  

- Durability: Aluminum/carbon fiber frames withstand up to 150kg load capacity, validated by 100,000-cycle fatigue testing.  

- Scenario Adaptability: Bath chairs and walkers feature non-slip foot pads for wet environments like bathrooms and bedrooms.

What after-sales support do you offer? What is the warranty period?

We provide lifetime technical consulting and a 2-year warranty:  

- 24/7 Multilingual Support: Technical assistance is provided by a multilingual team (CN/EN/FR, etc.) capable of real-time fault resolution, ensuring uninterrupted troubleshooting across global time zones.  

- Rapid Replacement: Non-user-induced defects resolved with replacement parts within 7 business days.  

- Custom Training: Tailored user manuals and care guides available upon request.

How do your products embody the "Empowering Independent Living" philosophy?

Our age-friendly designs prioritize:  

- Ergonomics: Adjustable armrests and seat heights for diverse user needs.  

- Lightweight Engineering: Carbon fiber walkers weigh only 1.8kg for single-handed portability.  

- Smart Integration: IoT-enabled features like fall detection and posture monitoring in select models.